Are you able to provide me with nutritional information?

All of our retail products have the nutritional information on their tubs. However, if you require any information regarding Ice Cream which you are interested in and have any allergies, please do not hesitate to contact us on 0141 889 6390 and we can provide you with them.


What do I do if I cannot find my favourite Porrelli flavour of Ice Cream?

Porrelli’s would like to have all locations carry our entire range of flavours, however this is unfortunately not the case. All we can you is recommend you express your interest to your favourite restaurant or shop.


What is the best temperature to store Porrelli Ice Cream?

Our Ice Cream is best stored at -23 or colder.


What is the best temperature to serve Porrelli Ice Cream from scooping cabinets?

We recommend having the temperature on your cabinet at around -15 or -16.


How do you recommend we serve Porrelli’s Ice Cream to give it it’s best flavour & texture?

To deliver the best flavour and texture, Porrelli products should be allowed to soften slightly before serving. Allow your products to soften at room temperature for approximately 10 minutes, depending on the actual room temperature and temperature of your freezer.


Can Porrelli products be refrozen after they have been thawed?

No, because we make Porrelli products in the most natural way we can. Porrelli products should not be refrozen after thawed. By defrosting the Ice Cream/ Sorbet and refreezing can create large ice crystals and cause gritty and grainy textures.


Other important factors regarding our Ice Cream:

  • Although most of our products are nut free, we still have to make you aware that the Ice Cream is produced by a factory that handles nut ingredients.
  • Our Ice Cream contains cows milk.
  • We do not add hydrogenated fats.
  • We do not add eggs.
  • Many of our products are gluten free.